June 17, 2019
I’ve spent 17 years in the automotive industry, advising a major manufacturer dealer network, on how to run their dealerships profitably, whilst delivering an exceptional customer experience. The last 6 years were spent as the General Manager (one of only 3 in the country!) of two Volkswagen dealerships in Wigan and Southport. It is there that I finely-tuned my leadership, people management and customer experience management skills. My key passion is in driving customer satisfaction and process improvements to deliver exceptional experiences which lead to higher retention and more profitable business.
I feel I can continue to learn from the incredible businesses I meet, as well as bring value to their business by drawing on my own experiences. Helping business to identify opportunity for growth through the Growth Hub process is a great way of using my skills and I look forward to working alongside the wealth of talent this region has to offer.