Customer Experience for Founders
February 29, 2024
10:00am - 12:30pm
The Growth Hub is working in partnership with customer experience consultancy Delta Swan to deliver this 2.5 hour-long online session, designed to introduce businesses to the concept of CX and how to use it effectively within day-to-day management.
Topics include learning about the ‘CX wall’ and how to demolish it, why customer experience management is important to for your business to succeed, and how to equip yourself with the necessary tools to ensure long-term positive consumer engagement.
Delta Swan helps new and small businesses to create awareness and explore the benefits of customer experience (CX) management, including identifying opportunities to change consumer perceptions.
If you are a business that wants to improve upon past customer reviews or is looking to change the overall mapping of how consumers interact with your brand, this is the workshop for you.