Voice Of The Customer
March 19, 2024
10:00am - 12:30pm
In this third workshop delivered by Delta Swan, the 2.5-hour session focuses on the perspective of customers and how their feedback can improve overall interactions with your brand.
Topics includes thinking about perceptions and actively listening to your customers, interpreting the difference between feedback and reviews, and improving your CXM to help repair and revive relationships.
Delta Swan helps new and small businesses to create awareness and explore the benefits of customer experience (CX) management, including identifying opportunities to change consumer perceptions.