2. How your rates are calculated

England and Wales

Business rates are worked out by multiplying the ‘rateable value’ of your property (set by the Valuation Office Agency (VOA)) by the business rates multiplier (set by central government).

VOA may send you a request for rental information about your property so they can work out its rateable value. You can either:

Contact VOA if you need more time to send in your rental information.

Telephone (England): 0300 050 1501
Telephone (Wales): 0300 050 5505
Monday to Friday, 9am to 5pm
Find out about call charges


Business rates are worked out using the rateable value set by the local assessor and the ‘poundage rate’ (a proportion of your rateable value) set by the Scottish Government.

The rateable value of a property is based on its estimated open market rental value on a specific date.

You may pay less than this if you’re eligible for any reliefs.

If you think your rates are wrong

Contact VOA if you’re in England or Wales.

Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505
Find out about call charges

Contact your local assessor if you’re in Scotland – you can look them up on the Scottish Assessors Association website.